Benefits Of A Customer Portal

Improving Customer Service In Logistics

DIGITAL TECHNOLOGY IMPROVES SERVICES

A powerful customer portal is a great benefit in modern logistics processes. Our system combines many systems into one. It encompasses a warehouse management system (WMS), a transportation management system (TMS), and a general customer portal with all the features you need to run your business efficiently and transparently. This allows you to offer your customers better service, and gives you a bird’s eye view of everything related to our work together.

CUSTOMER PORTAL HIGHLIGHTS

Our portal gives you the ability to:

• Place inventory orders
• Book shipments
• Access documents
• Generate reports
• View inventory in real time
• Access important information
• Get push notifications for customized alert preferences
• And more

In the past, digital customer portals were mainly used to display information. that is still an important part of it. However, we now use them to make customer service in logistics management even more powerful. We believe that this technology is the key to offering a fully transparent experience. Our portal also integrates with many third party applications you may already use to allow you to get access to all your data in one place.

This portal is also available in the cloud. That means you can access it anywhere that you have internet access. Check on things while you are watching your kids at the pool on vacation, or pull up data at a dinner meeting with clients. This type of portal offers convenience and accuracy.

MORE TRUST

Having access to all this information easily gives you and your customers more trust. You can give them up to the minute information about their shipments and allows for the most transparent exchange of data. This builds rapport between you and your partners, and goes a long way towards creating long-term relationships. Instead of having to look at multiple applications to find the information you need, you can just look in one place, saving you time. Again, this adds value both for your business and your customer and partners.

YOUR BEST LOGISTICS CUSTOMER SERVICE PARTNER

Contact us to find out how we can work together. Each project is a custom challenge for us. We enjoy helping you figure out your business’s most difficult logistics problems. Some of these issues can be solved by our powerful portal that offers reporting, transparency, and convenience. Our experts are standing by.